How to self install 360 WiFi with Quantum Fiber

by | Dec 7, 2022

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Imagine being able to move around your home without losing your WiFi signal. If you need to take a call outside, want to move your home office upstairs, or are adding a TV in the basement, you should make sure the signal will reach all your devices at the same time. That’s where 360 WiFi comes in. No matter where you move in your space, 360 WiFi will keep you connected. In this guide from Quantum Fiber, we’ll go over how you can self install 360 WiFi in your home or business.

What is 360 WiFi again?

Before we go over the self-installation process, let’s review what 360 WiFi is and how it works. 360 WiFi is a wireless solution from Quantum Fiber that builds a smart mesh network to improve your coverage as you use it. The network uses your Quantum Fiber connection and a series of linked pods, which are small devices placed throughout your home. These pods create a seamless WiFi network that blankets your home, automatically adjusting the signal to ensure you always have the strongest connection. You’ll be able to stream, video conference, and game without interruption or dead spots. Now, let’s talk about how to set up 360 WiFi in a few easy steps.

Download the 360 WiFi app

The first step is to download and install the Quantum Fiber 360 WiFi app. You find it on Google Play and on the App Store. Once you have the app installed, sign in using the email address you used when you signed up for service and the same password for your Quantum Fiber online account. Important: You must use the Quantum Fiber 360 WiFi app. This is separate from the Quantum Fiber account management app, but you will use the same sign-in information.

Open the Quantum Fiber 360 WiFi app

Man learning how to self install Next, open the app to begin following the onscreen instructions. The app will guide you every step of the way, and it should only take you 10-15 minutes. For a preview of the steps, see below:

1. Connect the first pod

If a technician already installed your pods, you can skip ahead to the next step. First, plug the primary pod into the modem using the Ethernet cable included. Next, plug the primary pod into the power outlet. Scan the QR code using the app, or make sure your phone’s Bluetooth is turned on and stay close to the pod while the Bluetooth locates it. The status light on the pod will pulse slowly until the pod connects to the modem and the app. Then, unplug any other devices connected directly to your modem and restart the modem by unplugging it from power for 30 seconds and plugging it back in. The primary pod will now appear as the ‘Gateway’ on your app.

2. Set up your WiFi network

Need to change your 360 WiFi network name or password? Learn how you can do it in the app. The app will prompt you to enter a WiFi network name (SSID) and password. Learn how to make a strong password for WiFi. You will need to reconnect each of your connected devices to the network using these new credentials once setup is complete. Once the primary pod is connected, the status light should turn off. At the bottom of the app screen, you’ll see a display of your network configuration progress. The primary pod will now start searching for additional pods.

3. Connect the rest of the pods

Woman playing on VR headset If a technician already installed your pods, you can skip ahead to the next step. The app will show you a series of tips on the best placement for your remaining pods. Plug in each additional pod, following the tips on ideal placement. As each pod connects to the network, a green check mark will appear in the app, and the status light on that pod will turn off. When you’ve finished connecting all your pods, tap ‘Done adding pods.’ You’ll be prompted to turn on app notifications, which will allow you to receive AI Security alerts and push notifications about home network activities. You can enable notifications or skip for now. Don’t worry, you can update notifications at any time in your app settings.

4. Connect devices to your network

The app will now prompt you to join the new WiFi network. When you tap ‘Join,’ you’ll be taken to the WiFi settings on your device to complete the connection. Once back in the app, a Welcome Aboard message will indicate your device is connected and the network is working.

5. Name your pods

Woman using 360 WiFi after self install Naming your pods makes it easier to identify and manage them later. But this step is optional. If you need some extra time to brainstorm, you can tap ‘Snooze’ to skip for now. To name the pods, bring your device close to each pod to be named. Your phone will use Bluetooth to identify the closest pod. Choose from the list of default names or enter a custom name for each pod.

6. Wait for your pods to optimize

The last step in setup is to run the initial optimization. The app will describe what to expect from upcoming optimizations over the next few weeks. As your pods send more information to the Cloud, they will be continually fine-tuned to improve performance. Ongoing optimization will start at about 2 AM each night or as needed based on environmental factors.

What happens next?

And that’s it—you’re ready to enjoy your 360 WiFi! The system will continue to adapt and improve intelligently as it learns your preferences and needs. Now that you’ve installed your 360 WiFi network, you can enjoy a seamless connection. If you need more help, our troubleshooting team is standing by. Find contact options in the Support tab of the app, or by signing in to your account. For extra security, learn how you can guard your business from cybersecurity threats with 360 WiFi.

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author avatar
Emily Richey
Emily Richey is the Content Manager for the Quantum Fiber blog. A recent graduate of Pace University NYC, they're an avid reader and writer. They spend most of their free time in bookshops and thrift stores.
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