How small businesses can switch internet providers

by | Oct 18, 2023

Businesswoman learning how to switch internet providers
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When it comes to internet providers, you have an overwhelming number of options. As a small business owner, you need the best possible internet connection to keep your business running smoothly and efficiently. If your current internet provider isn’t doing the job, you should consider switching. While that can be a daunting task, it’s worth it in the long run. After all, you want your business to succeed. Learning how to switch providers is a step in the right direction.

In this article, we’ll talk about what to look for in small business WiFi for customers and how to switch when the time comes.

What to look for in an internet provider

There are several reasons why you might want to switch providers. Maybe your storefront is moving locations, or you just aren’t happy with your current service. No matter the situation, you deserve to have the best possible internet service.

Choosing the best internet provider for your business can be challenging. You have to consider what speeds you’ll need, if you want to bundle services, and if you’re willing to sign year-long contracts. Here are a few other factors you should take into consideration:

  • Customer service: Does the provider have customer service agents available to take your questions and concerns at any time?
  • Packages and bundles: Some providers offer bundles at a discount. You can add extra services such as a phone line, VoIP line, or TV channels to your internet package.
  • Backup services: If you’re concerned about service or power outages, see if your provider offers battery-powered routers to keep you online.
  • Unlimited data: Some providers offer data without caps, which is an important feature if you aren’t sure how much data you’ll need.

All of these are important features to consider before you sign a contract with an internet provider.

Small business owner working in studio

How to switch internet providers

Now that you’ve found an internet provider that feels right to you, how do you make the switch? While it can seem like a daunting process, it’s actually fairly painless—which is great when you’re busy running a successful business.

Cancel your old service

The first step is to talk to your current provider about canceling. It’s worth talking to a customer service rep to find out if you’re under contract and if so, what penalties could come with canceling. You may have to pay hundreds of dollars in early termination fees. Plus, there’s always the chance your provider will offer you a better deal if you decide to stay.

Sign with your new provider

Once you’ve found another provider and plan, it’s time for the most crucial step: signing up for service and receiving your installation date. Before you get started, make sure you’re 100% ready for the switch. If you decide to cancel your order with the new provider, even before installation, there can be a set of fees or an unnecessary credit check.

When you’re ready, you should be able to sign up for service online. If you know exactly what you want, that’s often the best way to go. Some providers may offer gift cards or bill credits for signing up online. If you’re still iffy about which plan is best and what equipment you need, call a sales representative for more information. They might be able to offer an exclusive promotion that isn’t available online.

Woman holding packages


Once you sign up for service, you’ll receive a date and time window for installation. You may have a few dates or times to choose from as well as the option for self-installation. If you’re moving locations, ask to schedule the cancellation as close to your move-out date as possible. Once you’ve got the installation details, go ahead and cancel your current service.

Return your old equipment

If you’ve rented a modem, router or other device from your old provider, it’s your responsibility to return that equipment. You should have the option of bringing it to a physical location or mailing it back. Failing to return the equipment on time could result in additional fees, so make sure to read the fine print.

Why choose fiber internet for small business?

As your small business advances and requires more speed and bandwidth, improvements to fiber networks can help meet those needs. With fiber internet for small business, you can do things like create a website for your small business without breaking the bank and grow your small business online.

When you make the leap to fiber, you’re making a long-term investment in your internet capabilities for years to come. Whatever the future brings, you’ll be ready for it with internet that’s built for your small business. Learn more on the Quantum Fiber Explore blog.

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