Switching internet providers can feel overwhelming, especially if you rely on a stable connection for work, streaming, gaming, or managing your smart home devices. The last thing anyone wants is to experience downtime during the transition. However, with a carefully planned switch, you can upgrade to Quantum Fiber Internet without losing connectivity.
With no annual contract, transparent pricing, and ultra-fast fiber speeds up to 940 Mbps, Quantum Fiber is an excellent solution for anyone looking to upgrade their internet experience. In select areas, multi-gig speeds of up to 2 Gig, up to 3 Gig, and up to 8 Gig are also available, offering even greater performance.
The key to a smooth transition? Get your Quantum Fiber Internet installed before canceling your current provider. In this guide, we’ll show you how to switch while minimizing the risk of downtime, along with tips for reconnecting smart home devices, troubleshooting unexpected issues, and handling your old provider’s cancellation process.
Feel free to jump to the sections that interest you the most:
- The golden rule: Get Quantum Fiber installed first
- What to expect during Quantum Fiber installation
- How to cancel your old internet service without hasslle
- Homeowners: Switch internet service without reconnecting all smart home devices
- Troubleshooting: What to do if you experience downtime
- Why more people are switching to Quantum Fiber
- Make the switch to Quantum Fiber without the hassle
The golden rule: Get Quantum Fiber installed first
Switching internet providers doesn’t have to be stressful. A little preparation can go a long way in making the process smooth. By planning ahead, you can take proactive steps to minimize potential disruptions and keep your connection steady. Follow these key steps to transition to Quantum Fiber with confidence.
- Order Quantum Fiber and schedule installation first
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- Before making any changes to your existing provider, confirm Quantum Fiber is available in your area and select the best plan for your needs.
- Schedule an installation date that works for you.
- If possible, pick a date that allows for a short overlap period with your current provider.
- Keep your old internet active until Quantum Fiber is fully installed
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- Do not cancel your current provider until your Quantum Fiber connection is set up and tested.
- Having both services available for a short period helps ensure a safety net if any issues arise.
- If Quantum Fiber installation is delayed, your old provider remains a backup to avoid potential disruptions.
- Cancel your old provider’s service the day after Quantum Fiber installation
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- Once Quantum Fiber is running smoothly, contact your old provider to cancel your service.
- Schedule the cancellation for the day after your new internet is fully operational.
- This helps ensures there is no gap in connectivity.
Following these steps can help create a smooth transition, reducing the chances of interruptions.
What to expect during Quantum Fiber installation
Knowing what to expect during installation can make the process feel effortless. A little preparation helps ensure everything runs as smoothly as possible. With the right plan in place, you can transition to Quantum Fiber with confidence and minimal stress.
Scheduling the installation
- Pick an appointment that aligns with your schedule.
- Some locations offer self-install kits, making setup easy.
Professional installation (if applicable)
- A technician will arrive, set up your fiber connection, and test speeds.
- The process typically takes 1–3 hours, depending on your home’s layout.
- If necessary, they will connect your modem and router to help ensure everything runs optimally.
Testing your new connection
- Run a speed test to confirm you’re receiving the speeds you signed up for.
- Connect your essential devices (laptops, streaming devices, work computers) to help ensure stability.
- If everything is working properly, you’re ready to move forward with canceling your old provider.
How to cancel your old internet service without hassle
Once your Quantum Fiber service is up and running, you’re ready to take the next step and cancel your old provider. Doing this at the right time can help prevent unnecessary service gaps. With a few simple steps, you can wrap up your transition smoothly.
Here’s how to handle it with ease:
- Check for early termination fees
- Before signing up for new service, check if your current provider charges early termination fees, especially if you’re under contract. Knowing this ahead of time can help you plan your switch without unexpected costs.
- Call your provider to cancel
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- Be prepared for retention offers, as many providers will try to keep you.
- If they offer a lower price, compare it with Quantum Fiber transparent, no annual contract pricing.
- Return old equipment
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- Many providers charge fees for unreturned modems/routers.
- Ask about drop-off locations or prepaid shipping labels for equipment returns.
With these steps, canceling your old service can be straightforward and stress-free.
Homeowners: Switch internet service without reconnecting all smart home devices
If you have a smart home setup—including security cameras, thermostats, lights, and voice assistants—you may worry about having to reconnect everything to a new WiFi network. Now might be a great time to update your WiFi name (SSID) and password to something new for added security. However, if you want to keep the same WiFi name (SSID) and password for a quick smooth transition from your old internet service provider to Quantum Fiber, follow these steps:
- Keep your WiFi name (SSID) and password the same
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- When setting up your Quantum Fiber WiFi, use the same network name (SSID) and password as your previous router.
- This allows most smart devices to reconnect more easily, though some may still require minor setup adjustments.
- Use a mesh WiFi system for seamless coverage
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- A mesh network can help improve connectivity for smart devices.
- Check device compatibility
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- Some older smart devices may require manual reconnection.
- If you use a smart home hub, reconnect it first to allow linked devices to follow.
- Temporarily disable your old router before switching
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- Turn off your old router while keeping the modem active.
- This prevents devices from automatically defaulting to the old network after installation.
By following these tips, you can make switching to Quantum Fiber easy and streamline the process of reconnecting your devices.
Why more people are switching to Quantum Fiber
Even with careful planning, things don’t always go as expected. If you run into connectivity issues, don’t worry—there are steps you can take to get back online quickly.
Here’s what to do if you experience any disruptions:
- If Quantum Fiber installation is delayed: Contact customer support to check the status and reschedule if needed.
- If your old provider cancels early: Use a mobile hotspot as a temporary backup.
- If your new connection isn’t working properly:
- Restart your router and modem.
- Check all cable connections.
- Contact Quantum Fiber support for troubleshooting assistance.
Make the switch to Quantum Fiber without the hassle
Switching to Quantum Fiber Internet can be a smooth process with the right approach. A little planning goes a long way in helping your transition feel effortless. While every switch is unique, taking the right steps can help make the experience more predictable. Making sure your new service is fully installed before canceling your old provider is one of the best ways to minimize potential interruptions.
If you have smart home devices, now is a great time to update your WiFi settings or ensure they reconnect seamlessly. Checking for early termination fees ahead of time can also help you avoid surprises. Even if a few bumps arise, the Quantum Fiber support team is ready to assist. With fast speeds and reliable connectivity, you’ll be set up to enjoy your new service in no time!
Check availability in your area and schedule your Quantum Fiber installation today! 🚀
