Let’s talk about scams and how to protect yourself.

They’re everywhere you turn these days and an increasing threat in our digital world. From telephone spoofing to tech support scams, cybercriminals have a variety of methods and ways to try to trick you. Sometimes, they even use the names of technology companies like Quantum Fiber to wear down your defenses. Let’s go over some common tactics that cybercriminals use to run scams, as well as some do’s and don’ts that can help keep you safe from threats.


Quantum Fiber will never call a customer or email a customer asking for financial information, account login information, password, or full social security number. (You may be asked for the last four digits of your social security number to verify your identity.) Quantum Fiber will never ask you pay your bill via wire transfer or by online gift cards. If you suspect you may be the victim of a scam phone call, hang up and call back official Quantum Fiber representatives to verify the call. If you suspect you’ve been the victim of a phishing email, you can reach out to a customer service representative on our Fiber Customer Success Team to verify the information you received.

What is spoofing?

When a scammer masks their real phone number and makes it look like it’s coming from someone else (Quantum Fiber, your mom, your bank, etc.), that’s called spoofing. This ploy makes it appear as though the call is coming from an institution or someone your trust. They may leave you a voicemail and ask you to call them back at a certain number. Spoiler alert: it’s not the real number for your bank or Quantum Fiber.

Phishing happens when scammers email you.

What’s phishing?

The email version of spoofing is phishing. Scammers often make a phishing email look like the real thing. They can pull images and designs from legitimate emails from institutions and create their own version. They can even use an email address that looks real at first glance. And sometimes they’ll ask you to download an attachment or click on a link. These attachments and links are likely loaded with malware, which can infect your computer. One of the most popular schemes used to deliver ransomware is phishing.

Both of these scams fall under the social engineering umbrella, where cybercriminals try to play on your humanity and empathy to get you to fall for their tricks. They’ll also try to scare you, using urgency to get you to act quickly. They might:

  • Call you and tell you your account has been compromised, then ask you to confirm your social security number, username, password, account numbers, or any other confidential information
  • Send you an email saying your account is past due and ask you to update your payment information at the link
  • Call you and ask you to download software so they can update your internet service

Do’s and don’ts

  • Do not trust your caller ID.
  • Do trust your instincts. If something feels off, it probably is.
  • Do not provide any sensitive information like your user ID and/or password, financial information (including bank account, credit or debit card information, or your PIN), or your full social security number.
  • Do hang up and call back official Quantum Fiber representatives to verify the call.
  • Do not transfer any money via wire transfer or online gift cards. Quantum Fiber will never ask for payment this way.
  • Do report any scam calls or emails you receive.
  • Do not allow callers to access your computer or device either by providing login information or by allowing remote access.
  • If a caller asks you to download modem firmware, DO hang up and call the number on your bill to confirm
  • Do not trust or open emails that come from any email domain other than quantumfiber.com.

Learn what to do if a scammer contacts you.

Have you been contacted by a scammer?

If you think cybercriminals have infiltrated your devices, your accounts, or your personal information, take these steps:

  • Update your password for any device or account that you are concerned about. You should also change your password for any accounts that may have personal information. This includes your email address and your financial accounts.
  • See if malware has been installed on your device by using antivirus software.
  • Write down all the details of the event.
  • Report it! Visit the Federal Trade Commission (FTC) site and follow the prompts to submit your complaint.

What Quantum Fiber is doing about spoofing and phishing attacks

The security of our customers’ devices and personal information is a top priority for Quantum Fiber. We will investigate spoofing and phishing scams and implement proactive and preventive measures to combat cybercriminals. Quantum Fiber also cooperates with investigations by law enforcement, and we share information related to fraud as necessary.

Last words

When confronted with any “urgent” request from Quantum Fiber or any other institution or person you know, take a step back to analyze. Do they want money or information urgently? Know the signs of a scam and always trust your gut. Also, you can always ask questions before you take any action. We’re here to help.